07
Backup & recovery
A backup is not a recovery plan. We review what you say is protected, whether a restore has actually been tested, and what the record cannot show. The result is a short written gap list, not a promise that data can be recovered.
Sound familiar?
- A backup job reports success, but no restore has been tried
- Nobody can say which systems and data are actually covered
- Backups live on the same device or in the same building as the originals
- The recovery steps are known by one person
- A continuity plan has never been written down
How the work runs
01
List what is protected
We record the systems, data and accounts you say are covered, and where the copies live.
02
Check the restore path
We review whether a restore has been tested and what the evidence shows. We do not perform a recovery as part of the review.
03
Name the gaps
You get a written list of what exists, what is untested and what is missing, ordered by the risk the record shows.
Prices
South African rand. VAT is added only if the written quote says so. Full rate sheet.
Backup and recovery readiness review
Review the backups and restore path the customer says are in place, and report what exists, what is untested and what is missing.
One review per order, remote. No data recovery, no guarantee of recoverability, and no changes made without a separate approved quote.
R1,380
Business continuity plan
The failure points we have actually recorded for you, the order to recover them in, and the gaps we can see.
One plan per order, built from your recorded fault history. Not a formal disaster recovery plan and not a compliance certification.
R1,725
Remote technical support
Troubleshoot one VoIP, network, or infrastructure issue and document findings.
Worldwide remote. 30-minute minimum, then 15-minute increments. Final quote states VAT treatment.
R690 / hour
On-site technical support
Diagnose and resolve an in-scope VoIP, network, or infrastructure issue at the customer site.
Worldwide by arrangement. Two-hour minimum. Travel and local costs quoted before booking.
R805 / hour
What this review does not include
- Data recovery, restoration or a guarantee that data can be recovered
- Backup software, storage, hardware or offsite services
- Building and testing a new backup system, which is quoted separately
- Live monitoring of your backups or an uptime promise
Questions
Signal desk
Tell us what stopped.
A few sentences are enough. You get a written quote before anyone starts, and asking does not commit you to anything.
01
VoIP & telecoms
Dropped calls, one-way audio and handsets that will not register. Remote VoIP fault diagnosis from R690 an hour, with a written quote before work starts.
02
Networking
Router, switch, Wi-Fi and VLAN configuration, structured network points and network faults. Small-job estimates from R1,380, fixed after a written quote.
03
IT infrastructure
Server, network and connectivity reviews and defined infrastructure changes with rollback steps. From R690 an hour remote, fixed after discovery.
04
Managed services
Monthly remote support, a written report every month and a quarterly review. The managed support plan is R2,750 a month, remote only, with no uptime promise.
05
Cloud & email
Mail flow, deliverability, users, shared mailboxes and identity for Microsoft 365 and Google Workspace. Remote administration from R690 an hour.
06
Security & continuity
A written review of identity, email authentication, administrator access, endpoint protection and backup readiness. Fixed from R1,380, with no penetration testing.